Robotic Process Automation: A Case Study in the Banking Industry IEEE Conference Publication

Also, do not hurry the team to finish the work – coding should go hand in hand with checking and testing. Every bank or financial institution should have a managing unit responsible for a successful RPA campaign and negotiations with RPA experts. This person or a group of people will prepare the business infrastructure for the innovation and explain the existing workflow in detail. If it takes too much time to cover RPA expenses now, it’s better to shift your focus from investing into robotics to improving other processes. Heads of E-Business and Finance Departments state that robotics has dramatically improved the existing workflow and decision-making.

Further on, this innovation helped to optimize working processes and gain more agility during the pandemic. Before now, lots of operations used to require a client to come to a bank branch and communicate with managers. Chatbots can take over a part of this communication with no need to leave home.

Retail Banking

Low interest rates, the cost of digital transformation and increased competition are all squeezing profitability. Many financial institutions are prioritizing projects that drive a fast return on investment in areas such as banking operations, remote working, and customer experience. Finally, I am looking forward to hearing from banking executives about the importance of cultural change in the adoption of automation in the banking industry. Banks must embrace a culture of innovation and change if they are to successfully adopt new technologies such as RPA, AI, Blockchain, and others.

Another data-intensive task in AML is Suspicious Activity Reports (SAR) generation. Overall, the usage of RPA in AML processes can lead to a 40% effort reduction. During onboarding, bots will automatically compile customer data, collect watchlists from third parties, and compare them to identify fraudsters. A major challenge in compliance management is following and adapting to the ever-changing regulations. Here RPA also provides a solution with regulatory monitoring and alerts sent when an update is announced. To ensure compliance, banks make use of internal and external data stored in various sources.

Automation of compliance and risk assessment controls in days

So then, what are the next steps for banks interested in using intelligent automation. First, it is crucial to identify the appropriate use cases such as repeatable and structured processes then prioritizing these based on alignment with business objectives. In the event of missing, or incorrect, account numbers intelligent automation can be used to send alerts and/or responses. Further, issues around finding exchange rate discrepancies or even payment recalls can be automated. Another frequent payment processing issue is when beneficiaries claim non-receipt of funds, but intelligent automation can be deployed to send automated responses in cases such as these.

• The financial institutions have to meet these while maintaining their costs and all of this is achievable with Robotic Process Automation.
• The rise of smartphones and other advanced devices has also given rise to mobile banking.
• One of the key topics I expect to be discussed at the Summit is the heightened use of artificial intelligence (AI).
• Importantly, while the focus of this RPA strategy was to reduce costs, automation significantly improved the quality of KAS Bank’s business processes.
• In the right hands, automation technology can be the most affordable but beneficial investment you ever make.
• Itexus develops custom banking robotic process automation bots that will process loans, provide an accurate lending report for each loan application, and handle the back-office loan verification, processing, and management.

With the use of automatic warnings, policy infractions and data discrepancies can be communicated to the appropriate individuals/departments. Customers want a bank they can trust, and that means leveraging automation to prevent and protect against fraud. The easiest way to start is by automating customer segmentation to build more robust profiles that provide definitive insight into who you’re working with and when. To that end, you can also simplify the Know Your Customer process by introducing automated verification services. Banks and the financial services industry can now maintain large databases with varying structures, data models, and sources.

Build a New Operating Model for Financial Services with Intelligent Automation

Automation is the advent and alertness of technology to provide and supply items and offerings with minimum human intervention. The implementation of automation technology, techniques, and procedures improves the efficiency, reliability, and/or pace of many duties that have been formerly completed with the aid of using humans. Keeping daily records of business transactions and profit and loss allows you to plan ahead of time and detect problems early. You can avoid losses by being proactive in controlling and dealing with these challenges.

Banks are upgrading their services to suit the evolving needs of the millennial consumer. Providing comprehensive promotion—from product introduction to the target market to ASO and PPC activities. We have developed a data wrapper that allows you to get the most out of your technology investment by integrating with the apps you currently use. Thanks to our seamless integration with DocuSign you can add certified e-signatures to documents generated with digital workflows in seconds. Automate workflows across different LOB and connect them with end to end automation.

Customer Experience

However, banking automation can extend well beyond these processes, improving compliance, security, and relationships with customers and employees throughout the organization. Today, many of these same organizations have leveraged their newfound abilities to offer financial literacy, economic education, and fiscal well-being. These new banking processes often include budgeting applications that assist the public with savings, investment software, and retirement information.

• Selecting use cases comes down to a company-wide assessment of all the processes based on a clearly defined set of criteria.
• RPA automates rule-based processes such as setting up, validating, gathering, and compiling customer data.
• InfoSec professionals regularly adopt banking automation to manage security issues with minimal manual processing.
• It also reduces human error and redefines the job roles in the rapidly developing digitized environment.
• For its unattended intelligent automation, the bank deployed a learning automation platform.
• After the most tedious tasks are automated, you can move at your own pace towards full automation.

Then, as employees deepened their understanding of the technology and more stakeholders bought in, the bank gradually expanded the number of use cases. As a result, in two years, RPA helped CGD to streamline over 110 processes and save around 370,000 employee hours. Customer satisfaction is one of the most significant benchmarks of any business with banks being no exception.

Our Bonus Tips on RPA for Banks and FIs

The result is a significantly more efficient, dependable, and secure banking service. Artificial intelligence (AI) automation is the most advanced degree of automation. With AI, robots can “learn” and make decisions based on scenarios they’ve encountered and evaluated in the past. In customer service, for example, virtual assistants can lower expenses while empowering both customers and human agents, resulting in a better customer experience. As RPA and other automation software improve business processes, job roles will change. As a result, companies must monitor and adjust workflows and job descriptions.

This requires a commitment from senior leaders to embrace change and invest in the technology, skills, and processes needed to make automation a success within their institutions. As banks look to forward growth, Perficient has been supporting the adoption of digital capabilities with effective organizational change management. Various other investment banking and financial services companies have optimised complex processes by implementing banking automation through RPA. RPA-enabled automation for credit card application processing is another use case where banks have seen phenomenal results.

FAQ on Banking Process Automation Services

Even though some stages of these workflows are simple and tedious, they are still usually performed by highly trained financial experts. Taking this burden off their shoulders would allow these professionals to put their time and skills to better use. The first step to understanding the benefits of RPA for finance is to take a look at the main pain points in the industry. Since it isn’t practical or possible to have a person watching every single account and keeping track of activities all day, every day, RPA is a great applicant for account activity tracking. Digital workers can help fraud brigades by flagging suspicious activity and notifying the suitable person.

Other banking operations like credit and debit card operations and wealth management are strong contenders for automation. As you could expect, mundane and tedious tasks, such as general accounting procedures and cash disbursement, compose the greatest field for RPA. However, automation is also broadly applicable in the sphere of analysis, planning, controlling, and reporting. Even such strategic functions metadialog.com as business development and external relations can partly be performed by technology, though, to a substantially lesser percentage than the previous categories. Financial services embrace a vast range of functions, from routine number crunching to high-value, goal-oriented business thinking. RPA in finance is applicable in all of these processes since it allows for saving the most precious resource—time.

Services

Bob assists in processing housing loan restructuring applications, while Zac helps to generate sales reports. Both of them perform easy monotonous tasks, which are time-consuming for human employees. The bank staff are now focused on advanced assignments aimed at improving customer service. The rise of smartphones and other advanced devices has also given rise to mobile banking.

As most physical interactions with customers are non-operational or operating with limited capacity during this COVID-19 crisis, banks are facing a huge volume of inbound calls at their contact centers. RPA tools and chatbots can help in handling a significant portion of this traffic. For example, the Bots can handle routine queries related to account statements and transactions, while queries that require human decision making are escalated to appropriate knowledge workers.

• The factors affecting these characteristics are identified using a qualitative data collection instrument namely focus group method.
• Know Your Customer (KYC) processes are obligatory and indispensable to the onboarding routine.
• Business Process Automation (BPA) provides a unique opportunity to radically transform banking’s administrative burdens for both customers and employees.
• Our software platform streamlines the process of data integration, analytics and reporting by cleaning and joining the sourced data through semantics and machine learning algorithms.
• Itexus consults clients on process automation in the banking sector as well as develops banking software and helps expand their operational capacity at a reasonable cost without hiring additional staff.
• This goes beyond employing AI and machine learning to improve cybersecurity and decrease fraud.

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